FREQUENTLY ASKED QUESTIONS

 

 

HOW DO I ORDER A CUSTOM OBJECT?

I will gladly accommodate the client needs of a modest alteration in order to make a Light Object perfect for their space.

I have the expertise to accurately estimate lead time and upcharges and we can guarantee a successful install.

I am also open to embark on a creative collaboration and to create custom projects.

As you might expect, these sort of custom projects are time-consuming, involve a lot of communication and are accompanied

by different pricing structure and lead time. They also call for us to be creative in problem-solving process the finished product

which you helped to inspire.

To place any custom order send an email to Pepeheykoop@gmail.com with your name, location, and object of interest and any questions you have.

I will reply and discuss the options with you. I look forward to hearing from you!

 

WHERE ARE YOUR  OBJECTS SHIPPED FROM?

All Objects are assembled and shipped from STUDIO PEPE HEYKOOP located in Amsterdam, The Netherlands.

 

HOW DO I INSTALL YOUR LIGHT OBJECTS?

We have designed each Light Object to be easily installed by a licensed electrician.

 

HOW LONG WILL IT TAKE TO RECEIVE YOUR OBJECTS?

If the product is in stock it is shipped within 1-2 weeks.

Lead time for customs is between 4-6 weeks.

 

DO YOU SHIP TO THE U.S.A?

We work with clients from around the world and are happy to ship to anywhere in the world. We will send you a quote for shipping on request.